Achint Arora

In this analyst-led session Everest Group will discuss the impact AI is having on IT services. As outsourced service providers adopt AI solutions there are significant impacts on the cost profile of the external workforce. We will share the challenges sourcing professionals are facing and how to adapt. Our pricing expert will share key considerations for evaluating and contracting for gen AI solutions.   

You will learn:  

• Tips to evaluate solutions for your stakeholders  
• Impact on productivity and how to avoid losing value 
• How to make your contracts watertight 
• Systems of Action (SoA) and the role of AI in the future of services  
• Pricing considerations in a Systems of Action world